Consumer Health Data Privacy Policy

Sharecare provides web and mobile delivery of traditional health, wellness, and other services designed to allow you to manage all of your health information in one place. Sharecare is a U.S. based corporation, organized under the laws of the State of Delaware, and is headquartered at 255 East Paces Ferry Road NE, Suite 700, Atlanta, Georgia, 30305.

Sharecare values your trust, and protecting your information is our highest priority. Sharecare is committed to your privacy. This Consumer Health Data Privacy Policy (“Privacy Policy”) explains how Sharecare and its affiliates (collectively, “Sharecare” or “We”) protect your information when you use our products and services (“Services”), including the following:

• What information Sharecare and its affiliates collect;
• How we collect the information;
• How we use the information;
• Legal grounds for the processing of your information;
• With whom we may share the information;
• Privacy rights, choices, and account termination;
• Retention Periods and protection of your information;
• Children’s privacy;
• When this Privacy Policy applies;
• Compliance and cooperation with regulatory authorities;
• Privacy Policy updates; and
• How you can contact us.

Please visit our terms page for additional terms and conditions applicable to the Services.

How We Collect Consumer Health Information

We collect consumer information in the following ways:

• Information You Give Us Upon Registration. Many of our Services require you to sign up for a Sharecare Account. When you do, we’ll ask for Personal Information like your name, date of birth, email address, telephone number or credit card. If you want to take full advantage of the sharing features we offer, we might also ask you to create a publicly visible Sharecare Profile, which may include your name and photo.
• Information from Your Employer or Health Plan. When you are eligible to participate in an Enterprise Program, an Enterprise Organization may provide us with PHI such as your name, date of birth, gender, mailing address, health coverage details, and health plan identification number, among other things. In connection with certain services, we may receive claims and other health-specific information from your health plan and/or its carriers. We use this information to provide services to you on behalf of your health plan or employer, in our capacity as a business associate under HIPAA.
• Information Provided to Us by Your Healthcare Provider or Third-Party Lab. When you participate in an Enterprise Program and engage with an advocate or participate in a health screening, with your authorization we may receive information from your health provider or third-party lab such as your health records, biometric data and blood test data and results.
• Information from Other Sources. We may obtain information about you from affiliates, partners, and other third parties. This information may be used to provide Services to you and to provide analysis about you in comparison to people who are demographically similar to you. We may combine the information we obtain from third parties with information that we have collected about you.
• Information We Get from Your Use of Services. We may collect information about the Services that you use and how you use them. This information includes:
  • Information You Provide. We may collect information provided by you while using our Services. For example, your completion of the RealAge Test results in our collection of the information you provide in response to its questions.
  • Computer, Tablet, or Mobile Telephone information. We may collect device-specific information such as your hardware model, operating system version, unique device identifiers, device sensors and mobile network information including phone number. Sharecare may associate your device identifiers or phone number with your Sharecare Account. We will comply with the usage/license restrictions and requirements applicable to the device from which the information comes.
  • Information from Wearables: When you connect your wearable fitness tracker, heart rate monitor, pedometer or other wearable technology (“Wearable”) with the Services, we may collect information about your steps, fitness activities, exercise frequency, sleep, and information about nutrition, such as calorie intake, nutritional statistics, blood pressure, and other biometric data. You may disable this integration through your device.
  • Log Information. When you use our Services or view content provided by Sharecare, we may automatically collect and store certain information in server logs. This may include:
    • details of how you used our service;
    • Internet protocol address;
    • device event information such as crashes, system activity, hardware settings; browser type, browser language, the date and time of your request and referral URL; and
    • cookies that may uniquely identify your browser or your Sharecare Account
  • Location Information. The large majority of Sharecare services do not depend on your location; however, some Services are location-enabled. When you use a location-enabled Sharecare service, we may collect and process information about your actual location, like GPS signals sent by a mobile device. We may also use various technologies to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and cell towers.
  • Unique Application Numbers. Certain Services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to Sharecare when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.
  • Local Storage. We may collect and store information (including Personal Information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
  • Cookies and Anonymous Identifiers. We use various technologies to collect and store information when you visit a Sharecare service, and this may include sending one or more cookies or anonymous identifiers to your device, pursuant to our Cookie Policy. We also use cookies and anonymous identifiers when you interact with Services we offer to our partners, such as Sharecare features that may appear on other sites. See the section “Transparency, Your Privacy Rights, Choices, and Account Termination” below for information about your opt-out choices.

How We Use Consumer Health Information We Collect

To Provide Services To You. We use the information that we collect about you to provide, maintain, protect and improve the Services that Sharecare provides to you.

To Provide Enterprise Programs To You. We use the information that we collect about you to provide Services on behalf of an Enterprise Organization to you and the Enterprise Organization.

Analytics. We use analytics tools and other third-party technologies, such as Google Analytics, to collect information in the form of various usage and user metrics when you use our site. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, usage and demographics, and other similar information. You can deactivate Google Analytics using a browser add-on if you do not wish the website analysis to take place. You can download the add-on here: tools.google.com/dlpage/gaoptout.

To Improve Our Services. We use de-identified, anonymous information that we collect about you for statistical and analysis purposes to improve our products and services, and to provide population statistical analysis and well-being trend information.

For Certain Data and User Types, for Advertising. In certain limited scenarios (never in connection with an Enterprise Program), we may also personalize your experience on our sites and third-party sites by showing you advertisements from Sharecare or our advertising partners that are tailored to your interests. Use our  privacy webform and our cookie consent tools to opt out of advertising to the extent it is applicable to you.

Legal Grounds for Processing Your Consumer Health Information

We rely on the following legal grounds to process your Personal Information:

Consent. We may use your Personal Information as described in this Privacy Policy subject to your consent.  To withdraw your consent for any uses of Personal Information described above, please review the section titled “Privacy Rights, Choices, and Account Termination” or contact us at privacy@sharecare.com.

Performance of Services. We may need to collect and use your Personal Information to enter into and perform under an agreement with you or an Enterprise Organization.

Legitimate Interests. We may use your Personal Information for our legitimate interests, including but not limited to marketing, to provide our Services and to improve our Services and the content on our sites.

Last modified: June 1, 2024