Need some help with AskMD

Find answers to common questions about AskMD, your account, health records, rewards, privacy, and more.

Popular help topics

Quick answers to the questions AskMD members ask most often.

What is AskMD?

Getting Started

AskMD is Sharecare's AI-powered health navigation platform. It combines a clinical reasoning AI with tools to find doctors, compare prescription prices, estimat...View more

How do I set up two-factor authentication (MFA)?

Account Security

Go to Profile → Additional Security → Add MFA. You can choose between two methods: • Phone (SMS or call): Enter your 10-digit US phone number, choose SMS or cal...View more

What is CLEAR?

Clear Verification

CLEAR is a trusted identity verification company used by airports, stadiums, and healthcare organizations across the United States. It uses biometric technology...View more

Can I connect my health insurance to AskMD?

Insurance

Yes. AskMD lets you connect your health insurance plan so the app can show you coverage details, verify your network status when searching for doctors, and disp...View more

What is a Member ID?

Insurance Education

Your Member ID (also called a subscriber ID or member number) is a unique identifier assigned to you by your insurance company. It appears on your insurance car...View more

Can AskMD help me find a doctor?

Finding A Doctor

Yes. AskMD includes a provider matching tool that recommends doctors based on your location, condition or specialty need, insurance plan, and personal preferenc...View more

Can AskMD show me the price of my prescriptions?

Prescriptions Pricing

Yes. AskMD's Compare Rx Prices tool lets you search for any medication by name and compare prices across pharmacies near you. Access it from the Tools menu or f...View more

Can AskMD access my medical records?

Health Records

Yes. AskMD can connect to your health records through Flexpa, a FHIR-based health data integration service. You authorize access through a secure OAuth flow, an...View more

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