Getting Started

What is AskMD?

AskMD is Sharecare's AI-powered health navigation platform. It combines a clinical reasoning AI with tools to find doctors, compare prescription prices, estimat...

Who is AskMD designed for?

AskMD is designed for individuals who want a smarter, more personalized way to navigate their healthcare. Whether you need to find a specialist, understand a di...

How do I create an account?

Download the AskMD app and select Sign Up. You can register using your CLEAR account, Google, Apple, or by creating a username and password. After signing in, y...

What sign-in options are available?

You can sign in using: • CLEAR (biometric identity verification) • Google • Apple • Username and password

Do I need to verify my identity to use AskMD?

Basic features are available without identity verification. However, verifying your identity through CLEAR unlocks personalized features including insurance int...

What is CLEAR and why does AskMD use it?

CLEAR is a trusted identity verification service that uses biometric confirmation (such as face recognition) to verify who you are. AskMD uses CLEAR to protect...

Is AskMD free to use?

Yes, AskMD is free to use. Certain features — such as doctor recommendations, prescription price comparisons, and AI health guidance — are available at no cost.

What personal information do I need to provide when signing up?

During onboarding you'll be asked for your name, date of birth, and address. This information is used to personalize your experience and is protected under HIPA...

What languages does AskMD support?

AskMD currently supports English, Spanish, and Russian.

Can I use AskMD on multiple devices?

Yes. Your account and data sync securely across devices when you sign in with the same credentials.

How do I complete my profile?

Go to your Profile and fill in your personal information — name, date of birth, gender, pronouns, address, and emergency contact. Your profile shows a completen...

I got an error saying "Something interrupted your login." What should I do?

This typically means the sign-in was cancelled or a network issue occurred. Close the app, check your internet connection, and try signing in again. If the prob...

I see the message "We couldn't verify your account." What does that mean?

This means the sign-in method you selected was unable to confirm your identity. Try a different sign-in option (Google, Apple, or username/password). If the iss...

Can I change my sign-in method after registration?

Contact support to make changes to your primary sign-in method. If you signed up with Google or Apple, your account is tied to that provider.

How do I sign out of AskMD?

Tap your profile icon and select Sign Out. You'll be asked to confirm before being signed out.