Health Records

Can AskMD access my medical records?

Yes. AskMD can connect to your health records through Flexpa, a FHIR-based health data integration service. You authorize access through a secure OAuth flow, an...

What health data does AskMD pull in from my records?

Once connected, AskMD can display: • Conditions — active diagnoses with status and date • Medications — current prescriptions with dose and schedule • Observati...

How do I connect my health records?

Go to the Health Record tab and tap Connect Medical Records. You'll be guided through selecting your health provider or EHR system and authorizing access. After...

Which health providers and EHR systems are supported?

AskMD supports health systems that are accessible via FHIR-compliant APIs through Flexpa. During the connection flow, search for your provider by name to see if...

How long does it take for my health records to sync?

Most records sync within a few minutes. If syncing is taking longer, the app will show a message — "Sit tight while we refresh your health records. It could tak...

I see "We couldn't load your health data at this moment." What should I do?

Check your internet connection and try again. If the issue continues, close the app and reopen it. If the problem persists, the health provider's system may be...

My records say "Still syncing." Is something wrong?

Not necessarily. Large record sets can take a few extra minutes to sync. The message "Your health records are still syncing. You can check back later and we'll...

I got the error "Something went wrong while syncing your records." What should I try?

Tap Try Again in the app. If the error repeats, it may be a temporary issue with your health provider's data system. Check back in a few minutes — syncing will...

Can I disconnect my health records from AskMD?

Yes. You can revoke AskMD's access to your health records by disconnecting the connected health platform from your account settings. You can also delete your he...

Are my health records stored by AskMD?

Yes, a copy of your health records is stored securely in AskMD's system to provide a fast, integrated experience. This data is encrypted and handled in accordan...

Does AskMD update my health records automatically?

Yes. Once connected, AskMD syncs your records automatically so your information stays current. You can also manually trigger a sync from the Health Record tab.

Can I see my lab results in AskMD?

Yes. Lab results appear under the Observations section of your health records, showing the value, unit of measurement, reference range, and date of the result.

Can I see my current medications in AskMD?

Yes. AskMD displays your current medications from your connected health records, including dose, frequency, and the date they were prescribed.

What is the RealAge Assessment?

RealAge is a proprietary health age assessment developed by Sharecare. It asks 200+ questions about your lifestyle, health history, and habits to calculate your...

How do I take the RealAge Assessment?

Go to the Health Record tab and find the RealAge section. Tap Take RealAge Test. You can answer the questions in one session or pause and resume later. Once com...

Can I pause the RealAge Assessment and come back to it?

Yes. You can pause at any point and resume where you left off. Your progress is saved automatically.

What does my RealAge score mean?

Your RealAge tells you how old your body is biologically compared to your calendar age. A RealAge younger than your actual age means your lifestyle and health h...