Insurance

Can I connect my health insurance to AskMD?

Yes. AskMD lets you connect your health insurance plan so the app can show you coverage details, verify your network status when searching for doctors, and disp...

What information do I need to connect my insurance?

You'll need your Member ID and Group Number, both of which are printed on your physical insurance card. You'll also select your insurance provider from a list o...

How do I find my Member ID and Group Number?

Your Member ID and Group Number are printed on your insurance card. They may also be available in your insurer's member portal or mobile app.

Which insurance providers does AskMD support?

AskMD supports 500+ insurance providers sourced from Experian's payer database. Search for your provider by name during the connection flow.

What does AskMD show me after I connect my insurance?

Once connected, you can view: • Your member name and coverage status • Individual and family deductible information • Coverage start and end dates • Whether you...

Does AskMD generate a digital insurance card?

Yes. Once your insurance is connected, AskMD generates a digital insurance card with a QR code in real time. You can display it from the app whenever you need i...

I got the message "We weren't able to validate your information." What should I do?

Double-check that your Member ID and Group Number are entered exactly as they appear on your insurance card — they are case-sensitive and must match exactly. If...

I see "Incorrect Information" when connecting my insurance. What does that mean?

This means the Member ID or Group Number entered doesn't match what your insurer has on file. Re-check your insurance card and try again. If you recently change...

I'm getting a "Service Error" when connecting my insurance. What should I do?

This error means AskMD is having trouble reaching your insurance provider's system. Wait a few minutes and try again. If the problem continues, try again later...

How does AskMD use my insurance information when I search for doctors?

When you search for a doctor, AskMD uses your connected insurance to filter results by in-network providers — so you can see which doctors accept your plan and...

Can I connect more than one insurance plan?

At this time, AskMD supports one primary insurance plan connection per account.

Is my insurance data stored securely?

Yes. Insurance data is encrypted using client-side field-level encryption (CSFLE) in MongoDB, providing an additional layer of security beyond standard encrypti...

How do I remove my insurance information?

Go to Profile → Settings → Delete Account/Data and select the option to remove your insurance information.

What does "active" vs "inactive" coverage mean in AskMD?

"Active" means your insurance coverage is currently in effect. "Inactive" means your coverage has lapsed, ended, or not yet begun based on the dates returned by...

Does AskMD show what my insurance covers for a specific procedure?

AskMD's procedure cost estimator shows estimated out-of-pocket costs and can reflect what your connected insurance plan covers, giving you a clearer picture of...