Platform General

What is the relationship between AskMD and Sharecare?

AskMD is a product built and operated by Sharecare, a digital health company focused on helping people manage their health across their entire care journey. Sha...

Is AskMD available nationwide?

AskMD is available across the United States. Certain features — such as provider availability and pharmacy pricing — may vary by location based on local data co...

Is AskMD available in my state?

Yes, AskMD is designed for use throughout the US. Provider search results, prescription pricing, and procedure cost estimates are location-aware and return rele...

Is AskMD a web app or a mobile app?

AskMD is available as a mobile application. The platform is optimized for smartphone use on iOS and Android devices.

Is AskMD available on Android?

Yes. AskMD is available on both iOS (iPhone) and Android devices.

Is AskMD available on iPhone?

Yes. AskMD is available on iOS devices through the App Store.

What iOS version is required to run AskMD?

For the best experience, ensure your iPhone is running a current, supported version of iOS. Check the App Store listing for current minimum version requirements...

What Android version is required to run AskMD?

Check the Google Play Store listing for current minimum Android version requirements.

Is there a web browser version of AskMD?

AskMD is primarily a mobile application. A browser-based experience may be available — check the AskMD website for current availability.

What is the minimum age to use AskMD?

AskMD is designed for adults. You must be 18 years or older to create an account. AskMD is not intended for use by minors.

Can I manage health for my children or dependents through AskMD?

AskMD accounts are individual and tied to your verified identity. A separate account per person is required. Managing a dependent's health through your account...

Can my spouse or partner use my AskMD account?

No. AskMD accounts are tied to your verified personal identity through CLEAR. Each person must create their own account. Sharing accounts is not supported and m...

Is AskMD free to download?

Yes. AskMD is free to download from the App Store and Google Play Store.

Does AskMD cost anything to use?

AskMD's core features are free to use. There are no subscription fees for features described in this FAQ.

How does AskMD make money if it's free?

AskMD is provided as part of Sharecare's healthcare navigation platform. It is often offered through employers, health plans, and health system partnerships. As...

Is AskMD part of my employer's benefits?

AskMD may be offered as part of an employer health and wellness benefit. If you received access to AskMD through your employer or health plan, contact your HR d...

Is AskMD affiliated with any specific health insurance company?

AskMD integrates with 500+ insurance providers but is not affiliated with or owned by any specific insurance company. It is an independent platform that works a...

Is AskMD affiliated with any specific hospital system?

AskMD is not affiliated with or owned by any specific hospital or health system. It integrates with health record data from many health systems through FHIR-bas...

Does AskMD replace my doctor?

No. AskMD is a healthcare navigation and information tool. It helps you find the right care, understand your health, and prepare for medical appointments — but...

Does AskMD work without an internet connection?

No. AskMD requires an active internet connection for all features, including the AI chat, health record sync, provider search, insurance verification, and prici...

How do I report a bug or technical problem in AskMD?

Go to Profile → Settings → Help or Support within the app to report a technical problem. Include a description of what happened, what you were doing when it occ...

How do I report incorrect information shown in AskMD?

If you see inaccurate health information, provider data, or insurance information in AskMD, report it through the Help or Support section in the app. For provid...

Can I provide feedback about my AskMD experience?

Yes. AskMD welcomes feedback. Use the Help or Support section of the app to submit feedback about your experience, features you'd like to see, or areas where As...

How often is AskMD updated?

AskMD is updated regularly with new features, improvements, and bug fixes. App updates are released through the App Store and Google Play. Enabling automatic up...

What data does AskMD collect automatically when I use the app?

AskMD may collect usage analytics — such as which features you use, how long sessions last, and general navigation patterns — to improve the app experience. Thi...

Does AskMD work in rural areas?

Yes. AskMD works anywhere with internet connectivity. Provider search results in rural areas may have fewer local options, but the AI chat, health records, insu...

What is Sharecare's Georgia Rural Health Initiative?

Sharecare has a specific initiative focused on expanding health navigation access to rural Georgians. AskMD is part of this effort. If you accessed AskMD throug...

Is AskMD available in Spanish?

Yes. AskMD supports Spanish throughout the app — including the AI chat, navigation, and content. Change your language in Profile → Settings → Language.

Is AskMD available in languages other than English and Spanish?

AskMD currently supports English, Spanish, and Russian.

What should I do if AskMD gives me health information that conflicts with what my doctor told me?

Always defer to your doctor's professional judgment. AskMD is an informational tool and does not have the full context of your individual medical situation that...