Loading
Privacy PolicyConsumer health data privacyTerms of use
Copyright Sharecare © 2026.
Cookie policyYour privacy choices
Copyright Sharecare © 2026.
Loading
Back to support

Category: Clear Verification

I see the error "Error — Identity verification failed — Retry." Is my account blocked?

No, your account is not blocked. This message means the verification attempt did not succeed. You can tap Retry to try again immediately. Multiple failed attempts do not lock your account.


Clear Verification