Clear Verification

What is CLEAR?

CLEAR is a trusted identity verification company used by airports, stadiums, and healthcare organizations across the United States. It uses biometric technology...

Is CLEAR verification required to use AskMD?

No. You can use AskMD without verifying through CLEAR. However, CLEAR verification unlocks the full set of personalized features, including insurance integratio...

What does CLEAR verification unlock in AskMD?

Completing CLEAR verification enables: • Connecting your health insurance plan • Accessing your full synced health records • Earning Bilt Rewards points for hea...

Is CLEAR verification free?

Yes. CLEAR verification within AskMD is provided at no cost to you.

How does the CLEAR verification process work?

When you initiate CLEAR verification in AskMD, a CLEAR module opens within the app. It guides you through: 1. A facial recognition step using your device's fron...

What information does CLEAR check during verification?

CLEAR verifies your identity by matching your facial biometrics against your personal information — typically your name, date of birth, and address. This is com...

Does CLEAR require me to upload a photo ID?

The CLEAR verification experience within AskMD uses biometric facial recognition. Depending on your CLEAR account status, a government-issued photo ID may be re...

What happens if CLEAR can't verify my identity?

If verification fails, AskMD will display an "Identity Verification Failed" message and give you the option to try again or cancel. Common reasons for failure i...

My CLEAR verification failed. What should I try?

Try these steps: 1. Make sure you are in a well-lit environment — avoid backlighting (like sitting in front of a window). 2. Remove glasses, hats, or anything t...

What if I cancel mid-way through CLEAR verification?

Cancelling during verification returns you to the AskMD app without completing the process. Your account will remain unverified and the features that require CL...

Does CLEAR store my biometric data?

Biometric data is managed by CLEAR under their own privacy policy. AskMD does not store your biometric information. AskMD only receives a confirmation that veri...

Does my CLEAR verification ever expire?

CLEAR verifications within AskMD do not have a set expiration date under normal circumstances. If your account is flagged for any reason, you may be prompted to...

What if I already have a CLEAR account from an airport or other service?

If you already have a CLEAR account, the verification process in AskMD will recognize your existing CLEAR identity and the process will be faster. You do not ne...

I don't have a CLEAR account. Can I still verify?

Yes. If you don't have an existing CLEAR account, you will be guided through creating one as part of the AskMD verification flow. It is free.

Can I remove my CLEAR verification from AskMD?

You can disconnect CLEAR from your AskMD account via Profile → Connected Accounts. Note that this will lock the features that require verification until you re-...

Is my face scan being used for anything other than verification?

No. The face scan is used solely to confirm your identity. AskMD does not use biometric data for any other purpose.

Why does AskMD require identity verification at all?

Your AskMD account contains highly sensitive health and insurance information. Identity verification ensures that only you can access your data — protecting you...

What camera permissions does AskMD need for CLEAR?

AskMD will request permission to access your device's front camera during the CLEAR verification step. This permission is used only for the biometric check and...

I see the error "Error — Identity verification failed — Retry." Is my account blocked?

No, your account is not blocked. This message means the verification attempt did not succeed. You can tap Retry to try again immediately. Multiple failed attemp...

What personal information does AskMD share with CLEAR?

AskMD shares the minimum information needed for CLEAR to perform the identity match — typically your name and date of birth as entered in your profile. CLEAR us...