Loading
Privacy PolicyConsumer health data privacyTerms of use
Copyright Sharecare © 2026.
Cookie policyYour privacy choices
Copyright Sharecare © 2026.
Loading
Back to support

Category: Troubleshooting

The app is slow or freezing. What should I try?

Try these steps in order:

  1. Check your internet connection speed.
  2. Close other apps running in the background.
  3. Close and relaunch AskMD.
  4. Restart your device.
  5. Check for and install app updates.

Troubleshooting

Related topics

I see "No internet connection. Please check your network and try again." What does this mean?The app won't load. What should I do?