Notifications

What kinds of notifications does AskMD send?

AskMD may send notifications related to: • Health record sync status updates (when a sync completes or encounters an issue) • Reminders related to incomplete ac...

How do I turn off push notifications from AskMD?

You can manage notification preferences in two places: 1. Within AskMD: Go to Profile → Settings → Notification Preferences and adjust which types of notificati...

Can I turn off marketing emails without turning off all notifications?

Yes. During onboarding you were given the option to opt in or out of marketing communications. You can update this preference at any time in Profile → Settings...

How do I opt out of marketing communications?

Go to Profile → Settings → Notification Preferences and turn off the marketing communications toggle. You can also unsubscribe from any marketing email by click...

Does AskMD send health reminders?

AskMD may send health-related reminders — such as prompts to complete your RealAge assessment or to check your health record sync status. These can be turned of...

Will AskMD email me about my health conversations or records?

AskMD does not send emails containing the content of your health conversations or medical record details. Any emails from AskMD will be limited to account-relat...

How do I know if a notification from AskMD is legitimate?

Legitimate AskMD communications will come from official Sharecare/AskMD email domains and will not ask you for your password, insurance information, or payment...

I consented to marketing during sign-up. Can I change that?

Yes. Your marketing consent can be changed at any time in Profile → Settings → Notification Preferences. This will stop future marketing communications but will...

Does AskMD send text messages?

AskMD sends SMS messages for MFA verification code delivery if you chose phone-based two-factor authentication. Marketing or promotional text messages are only...

Can I choose to receive AskMD notifications only by email and not push?

Notification channel preferences (push vs. email) can be managed in Profile → Settings → Notification Preferences. Options may vary depending on notification ty...