Onboarding Terms

What do I need to agree to when I sign up for AskMD?

During onboarding you will be asked to review and accept: • Terms of Service — the rules governing your use of AskMD • Privacy Policy — how AskMD collects, uses...

Is accepting the AI Acknowledgment required?

Yes. The AI Acknowledgment is a required consent before using AskMD's AI-powered features. It confirms you understand that AskMD uses artificial intelligence an...

What is the Health Data Privacy Notice?

The Health Data Privacy Notice is a disclosure required under HIPAA and applicable state laws that explains how AskMD handles your protected health information...

Can I use AskMD if I decline the marketing opt-in?

Yes. The marketing communications opt-in is optional. Declining it does not affect your access to any AskMD features.

Where can I read the Terms of Service and Privacy Policy after signing up?

The Terms of Service, Privacy Policy, Health Data Privacy Notice, and AI Acknowledgment are accessible within the app at any time from Profile → Settings → Lega...

Does AskMD's Privacy Policy cover data shared with CLEAR and Bilt?

AskMD's Privacy Policy covers how AskMD handles your data. CLEAR and Bilt each have their own privacy policies that govern how they handle the data you share wi...

Can I withdraw my consent to any of the terms after signing up?

Some consents — such as the core Terms of Service and Health Data Privacy Notice — are required to use AskMD. You can withdraw optional consents (such as market...

What are my rights under HIPAA regarding my data in AskMD?

Under HIPAA you have the right to: • Access your protected health information held by AskMD • Request correction of inaccurate information • Receive an accounti...

Can I skip parts of the onboarding flow?

You must accept the required terms (Terms of Service, Privacy Policy, Health Data Privacy Notice, AI Acknowledgment) to proceed. Other onboarding steps — such a...

How long does onboarding take?

The required parts of onboarding (account creation, accepting terms, basic profile setup) take about 2–3 minutes. Optional steps like connecting insurance, veri...

I accidentally skipped something during onboarding. Can I go back and complete it?

Yes. All optional onboarding steps — insurance connection, CLEAR verification, MFA setup, wearable connection — can be completed at any time from your Profile.

Do the Terms of Service change over time?

AskMD may update its Terms of Service, Privacy Policy, or other legal agreements. You will be notified in the app when significant updates occur and may be aske...