Privacy Data

Is AskMD HIPAA-compliant?

Yes. AskMD is built with HIPAA compliance requirements at its foundation. Your health data is encrypted, access is controlled, and data handling follows federal...

What personal data does AskMD collect?

AskMD collects the information you provide directly (name, date of birth, address, gender), health data from your connected records (conditions, medications, la...

Does AskMD sell my data?

No. AskMD does not sell your personal health information to third parties.

Who has access to my health information?

Only you have access to your personal health information within AskMD. Data is not shared with third parties without your explicit consent, except as required b...

How is my data encrypted?

Health records and insurance data are stored with client-side field-level encryption (CSFLE) in addition to standard transport encryption (TLS). This means sens...

How do I request deletion of my data?

Go to Profile → Settings → Delete Account/Data. You can choose to delete your full account and all associated data, or selectively delete specific data types: •...

What happens to my data after I delete my account?

Deleting your account removes your personal data from AskMD's systems. The deletion process follows applicable data retention requirements under HIPAA and appli...

Does AskMD store my chat conversations?

Yes. Your conversations are stored securely so you can access your history across sessions. You can delete individual chats or your entire chat history at any t...

Does AskMD share my information with my insurance company?

AskMD uses your insurance information to verify eligibility and show you in-network providers and cost information. It does not share your health conversations...

Is the AI trained on my health data?

No. Your personal health data is not used to train AI models. The AI models used by AskMD are trained by the model providers separately from your individual dat...

What data does CLEAR have access to?

CLEAR receives the minimum information needed to verify your identity (such as your name and date of birth for matching). AskMD receives only a confirmation tha...

What data does Bilt have access to?

When you connect your Bilt account, AskMD shares the points events generated by your AskMD health activities. AskMD does not share your health records, insuranc...

Does AskMD use cookies or tracking?

AskMD may use analytics tools to improve the app experience. For full details on cookies and tracking practices, refer to the AskMD Privacy Policy.

How do I review the AskMD Privacy Policy and Terms of Service?

The Privacy Policy, Terms of Service, Health Data Privacy notice, and AI Acknowledgment are presented during onboarding and are accessible within the app at any...

What is the AI Acknowledgment I was asked to accept?

The AI Acknowledgment confirms that you understand AskMD uses artificial intelligence to generate health guidance, that AI can make mistakes, and that AskMD's r...