Rewards Deep Dive

I don't have a Bilt account. How do I create one to use AskMD rewards?

When you go to the Rewards section and tap Connect or Create Bilt Account, you'll be guided through the Bilt account creation process directly within AskMD. You...

What is Bilt and how does it work?

Bilt is a loyalty rewards platform that allows you to earn points across a network of partners — including AskMD — and redeem them for travel, fitness membershi...

What can I redeem Bilt Points for?

Bilt Points can be redeemed for: • Travel (flights, hotels) • Fitness memberships and classes • Shopping and merchandise • Other rewards available through the B...

Do Bilt Points expire?

Bilt Points expiration policies are set by Bilt and may be subject to change. Review the current Bilt terms and conditions for details on point expiration.

Is there a limit on how many Bilt Points I can earn through AskMD?

Each qualifying activity awards points once per account. There is no cap on the total points you can earn across activities, but you cannot earn points for the...

Can I earn rewards without completing CLEAR verification?

No. CLEAR identity verification is a prerequisite for earning Bilt Rewards through AskMD. This requirement is in place as a fraud prevention measure to ensure e...

What is the point value for each activity?

Point values for each qualifying activity are displayed in the Rewards section of AskMD. Tap the activity to see the points available before you complete it.

How quickly are points credited after I complete an activity?

Points are typically credited to your Bilt account within a short period after you complete a qualifying activity. The Rewards section will show your pending an...

Why is one of my activities showing "Connect to Unlock" instead of "Earn"?

"Connect to Unlock" means you need to complete a prerequisite step before you can earn points for that activity. For example, insurance connection requires CLEA...

I completed an activity but didn't receive my points. What should I do?

First, check the Rewards section to see if the points are shown as pending. If points do not appear after 24 hours, try disconnecting and reconnecting your Bilt...

I disconnected and reconnected my Bilt account. Will I lose my points?

Points that have already been transferred to your Bilt account are safe — they live in Bilt's system and are unaffected by changes to your AskMD connection. Poi...

What happens to rewards eligibility if I delete my AskMD account and create a new one?

Each qualifying activity tracks eligibility per verified identity. If you create a new account, CLEAR verification links your new account to your identity. Acti...

Can I link more than one Bilt account to AskMD?

No. One Bilt account can be linked per AskMD account. Multiple Bilt accounts cannot be linked to a single AskMD account.

Does AskMD see my Bilt account balance or transaction history?

AskMD can read your current Bilt points balance and the history of points earned through AskMD activities. AskMD does not have access to Bilt activity from othe...

Does Bilt get notified every time I use AskMD?

No. Bilt only receives a points event notification when you complete a qualifying activity. Regular app usage, chat conversations, and searches do not trigger a...

Can a family member earn rewards by using my AskMD account?

No. AskMD accounts are individual, and rewards are tied to your verified identity through CLEAR. Only you should use your account.

I see an error "Something went wrong while syncing with Bilt." What does this mean?

This is a temporary connectivity issue between AskMD and Bilt's servers. Try closing the Rewards section and reopening it. If the error continues, try again in...