Profile Account

How do I update my personal information?

Go to Profile → Personal Information. You can edit your first name, middle name, last name, date of birth, gender, pronouns, marital status, address, emergency...

How do I change my email address?

Your email address is tied to your sign-in method. If you signed up with Google or Apple, your email is managed by those providers. If you use a username/passwo...

How do I change my password?

From the sign-in screen, select Forgot Password to initiate a password reset via your registered email address. If you are already logged in, password managemen...

I forgot my password. How do I reset it?

On the sign-in screen, tap Forgot Password, enter your email address, and follow the reset instructions sent to your inbox. If you don't receive the email, chec...

How do I update my address?

Go to Profile → Personal Information → Address. Update your street address, city, state, and ZIP code and save the changes.

What is the profile completeness percentage?

The profile completeness percentage shows how much of your profile information you've filled in. A more complete profile allows AskMD to personalize your experi...

Does having a higher profile completeness percentage unlock any features?

A more complete profile improves the quality of personalization across all of AskMD's features. While it doesn't unlock specific features on its own, a complete...

What is the Emergency Contact field used for?

The emergency contact information you enter is stored in your profile for your reference and to complete your health profile. AskMD does not contact your emerge...

What gender options are available in my profile?

AskMD offers the following gender options: Male, Female, Other, and Prefer not to say.

Can I add my pronouns to my profile?

Yes. Your profile includes a pronouns field where you can enter your preferred pronouns.

What is the Marital Status field used for?

Marital status is a demographic field that contributes to the completeness of your health profile. It may be referenced by the RealAge assessment and health rec...

How do I change my preferred contact method?

Go to Profile → Personal Information and update the Preferred Contact Method field. Options typically include email and phone.

How do I view the connected accounts on my profile?

Go to Profile → Connected Accounts. Here you can see all services linked to your AskMD account, including CLEAR, Bilt, and connected health platforms (Flexpa).

How do I disconnect a connected service?

Go to Profile → Connected Accounts, select the service you want to disconnect, and choose the disconnect option. Note that disconnecting CLEAR will lock feature...

How do I delete only my chat history without deleting my account?

Go to Profile → Settings → Delete Account/Data and choose the option to delete your chat history. Your account, health records, and insurance data will remain i...

How do I delete only my health records without deleting my account?

Go to Profile → Settings → Delete Account/Data and select the health records deletion option. This removes synced health data but keeps your account and other d...

How do I delete only my insurance information?

Go to Profile → Settings → Delete Account/Data and select the option to remove your insurance information. Your account and other data will remain.

How do I delete my entire AskMD account?

Go to Profile → Settings → Delete Account/Data and choose the full account deletion option. This removes your profile, health records, insurance data, chat hist...

Can I reactivate my account after deleting it?

Once a full account deletion is completed, all data is removed and the action cannot be undone. To use AskMD again, you would need to create a new account from...

How do I change my display language?

Go to Profile → Settings and look for the Language option. AskMD supports English, Spanish, and Russian.

How do I switch between light and dark mode?

Go to Profile → Settings and toggle the theme between Light and Dark mode according to your preference.

Can I change the theme or font size for accessibility?

AskMD offers light and dark mode. Additional accessibility settings such as font size may be controlled through your device's system accessibility settings, whi...

How do I sign out of AskMD?

Tap your profile icon and select Sign Out. You'll be asked to confirm before being signed out.

Will signing out delete my data?

No. Signing out ends your active session but your account data — profile, health records, chat history, insurance — remains saved and accessible the next time y...