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24 ARTICLES
What is Flexpa and why does AskMD use it?
Flexpa is a health data integration platform that connects to electronic health record (EHR) systems using the FHIR standard. AskMD uses Flexpa to securely retr...
What is FHIR?
FHIR (Fast Healthcare Interoperability Resources) is a federal standard for exchanging electronic health information. Major healthcare providers are required to...
Which hospitals and health systems does AskMD support for health record syncing?
AskMD supports any health system that exposes FHIR-compliant patient access APIs, which is now required of most US health systems under the 21st Century Cures A...
Can I connect records from more than one health system?
Yes. AskMD supports connecting records from multiple health providers, so you can see a consolidated view of your health data from different systems.
What does the "Conditions" section show?
The Conditions section displays your documented diagnoses — such as hypertension, Type 2 diabetes, or asthma — along with the status of each condition (active,...
What does "active" vs "resolved" mean for a condition?
"Active" means the condition is currently being managed or monitored. "Resolved" means it has been treated and is no longer ongoing. "Inactive" indicates the co...
What does the "Medications" section show?
The Medications section displays your current prescriptions as documented in your health records. For each medication you'll see the drug name, dosage, how ofte...
Why might a medication be missing from my AskMD health records?
Medications only appear if they have been documented in your connected health records. Medications prescribed by providers outside of your connected health syst...
What does the "Observations" section show?
Observations include vital signs (blood pressure, heart rate, weight, temperature, oxygen saturation) and lab results (cholesterol, blood sugar, complete blood...
How do I read a lab result in AskMD?
Each lab result shows: • Test name (e.g., "Blood Glucose," "LDL Cholesterol") • Your value (e.g., 95 mg/dL) • Unit (e.g., mg/dL) • Reference range (e.g., 70–100...
What does the "Procedures" section show?
Procedures lists medical procedures you've had documented in your health records — such as surgeries, biopsies, imaging studies, or therapeutic procedures — alo...
What does the "Immunizations" section show?
Immunizations displays your vaccination history as recorded in your health records, including the vaccine name, date administered, and in some cases the healthc...
What does the "Allergies" section show?
Allergies lists documented allergies from your health records, including the allergen (the substance you're allergic to), the type of reaction, the severity, an...
What does the "Encounters" section show?
Encounters are your recorded visits to healthcare providers — office visits, hospital admissions, telehealth visits, etc. Each entry typically shows the type of...
What does the "Care Team" section in my health records show?
The Care Team section lists the providers actively involved in your care as documented in your health records — your primary care physician, specialists, nurses...
Is the Care Team in my health records the same as the Care Team I build by saving providers?
These are related but separate. The Care Team in your health records is pulled from your EHR data. The Care Team you build by saving providers in the doctor fin...
My health records show information that is out of date. Why?
AskMD displays what is documented in your connected health system. If a condition has been resolved or a medication has been discontinued but your provider hasn...
Can I manually add health information that isn't in my records?
AskMD does not currently support manual entry of health records. The data shown comes from your connected health providers.
How often does AskMD refresh my health records?
Records sync automatically after initial connection and are refreshed periodically in the background. You can also trigger a manual sync from the Health Record...
Will AskMD show records from before I connected my account?
Yes. When you connect a health system, AskMD retrieves your full available history from that system — not just records created after you joined AskMD.
What if my health system doesn't support FHIR?
Some smaller or older health systems may not yet support FHIR-based patient access. If your provider doesn't appear in the search during setup, they may not be...
Is my health record data used to train AskMD's AI?
No. Your personal health record data is not used to train AI models. It is used within your session to personalize your experience and is protected under HIPAA.
What happens to my health records if I disconnect a health provider?
Disconnecting a health provider stops future syncing from that source. Previously synced records remain in AskMD until you choose to delete them. To delete them...
Can the AI chat reference my health records when answering questions?
Yes. When your health records are connected, the AskMD AI can reference your conditions, medications, and health history to provide more personalized and releva...